Accidently bought the US Epic pass for Australia - Help

[BenVictoria]

Hi Team,

I accidentally purchased the US epic pass via https://www.epicpass.com/ and I am wanting to head to falls snow next week.

Unfortunately, as I purchased the US epic pass, I will only receive the pass next month.

What is really frustrating is that I understand the Australia epic pass will let you walk into the ticket booth and pick up your pass early, but as I have purchased the US epic pass I haven't even paid the full amount for the season pass yet.

So I figured I would try and cancel the US pass and purchase an Australia one.

There is no option to do this on the website, the international number does not work it simply disconnects you after 10 seconds, the live chat only directs you to the international number and there is no email for me to send my request to.

I thought about changing my credit number so the payment wouldn't go through but my bank advised it may still be processed.

It just seems like a really unfriendly way to process these season tickets.

Does anyone have any advice?

 

[Chaeron]

Hi Team,

I accidentally purchased the US epic pass via https://www.epicpass.com/ and I am wanting to head to falls snow next week.

Unfortunately, as I purchased the US epic pass, I will only receive the pass next month.

What is really frustrating is that I understand the Australia epic pass will let you walk into the ticket booth and pick up your pass early, but as I have purchased the US epic pass I haven't even paid the full amount for the season pass yet.

So I figured I would try and cancel the US pass and purchase an Australia one.

There is no option to do this on the website, the international number does not work it simply disconnects you after 10 seconds, the live chat only directs you to the international number and there is no email for me to send my request to.

I thought about changing my credit number so the payment wouldn't go through but my bank advised it may still be processed.

It just seems like a really unfriendly way to process these season tickets.

Does anyone have any advice?

Call Vail directly via Perisher

https://www.perisher.com.au/contact-us

Also log a web query.

 

[BenVictoria]

Call Vail directly via Perisher

https://www.perisher.com.au/contact-us

Also log a web query.

Hi,

Thanks, I am trying now. Been on hold for 15 mins.

I was sent this website which was worrying

Extract

"The Epic Pass is sold via www.epicpass.com, starting with the Northern Hemisphere winter season followed by the Australian winter season.

Please note: The Epic Pass is no longer available for purchase for use in the 2021 Australian winter season."

From link

 

[currawong]

Hi,

Thanks, I am trying now. Been on hold for 15 mins.

I was sent this website which was worrying

Extract

"The Epic Pass is sold via www.epicpass.com, starting with the Northern Hemisphere winter season followed by the Australian winter season.

Please note: The Epic Pass is no longer available for purchase for use in the 2021 Australian winter season."

From link

persist and talk to Vail as @Chaeron said

contrary to popular opinion they would rather do the right thing by customers than screw them around for the fun of it.

but be patient. it's a busy time and they are quite likely short staffed like almost all snow businesses this year

 

[BenVictoria]

Thanks. I will continue to wait on hold.

 

[Legs Akimbo]

Or think laterally and go to America (assuming you are allowed out of here and into there).

 

[nezumi]

Well, if all else fails you will have a pass for next year

 

[skull]

Unfortunately, as I purchased the US epic pass, I will only receive the pass next month.

It also won’t be valid for the 2021 Australian season

 

[BenVictoria]

- Update, they basically said tough luck on putting the $50 deposit down. You will get an American pass I the mail in a few months.

I will continue to call them to try and get a more favourable outcome.

 

[crackson]

Wow.

 

[Jestersded]

Due to Covid travel restrictions you should be able to get a full refund at least.
I know that doesn't help this season, just looking for a positive

 

[fenrir]

- Update, they basically said tough luck on putting the $50 deposit down. You will get an American pass I the mail in a few months.

I will continue to call them to try and get a more favourable outcome.

The only way to get out of an epic pass contract is cancel or max out your card at the time they try to take payment. The $50 isn't a "deposit" it's a first instalment payment. The fact they even use the word "deposit" is misleading.

Does this mean you can't buy a pass for this year?

 

[skull]

Does this mean you can't buy a pass for this year?

the Aus Epic passes for 2021 are no longer available. I think they stopped selling them a few weeks ago at the start of this week. I'm not sure but they use to also have the option to buy a season pass once the Epic was no longer available, but IIRC it was in the $1600 range.

OP, at least you are covered for Australian Season 2022 now.

 

[Donza]

the Aus Epic passes for 2021 are no longer available. I think they stopped selling them a few weeks ago. I'm not sure but they use to also have the option to buy a season pass once the Epic was no longer available, but IIRC it was in the $1600 range.

OP, at least you are covered for Australian Season 2022 now.

Yeah Monday at Midnight was the last time.
Just in season season passes for 1600 bucks per resort now.

 

[nezumi]

the Aus Epic passes for 2021 are no longer available. I think they stopped selling them a few weeks ago. I'm not sure but they use to also have the option to buy a season pass once the Epic was no longer available, but IIRC it was in the $1600 range.

OP, at least you are covered for Australian Season 2022 now.

3 days ago - Aus Epic Pass went off sale on 15 June.

 

[skull]

3 days ago - Aus Epic Pass went off sale on 15 June.

that's what I said

 

[nezumi]

that's what I said meant to say

FIFY

 

[currawong]

- Update, they basically said tough luck on putting the $50 deposit down. You will get an American pass I the mail in a few months.

I will continue to call them to try and get a more favourable outcome.

I can perhaps understand losing the $50 . don't agree but they probably figure it would cost them at least that much in faffing around to return it.

I really think they should make an exception and sell you an aus epic pass. Maybe try to escalate it, nicely, and see if someone more senior can help

 

[DidSurfNowSki]

I can perhaps understand losing the $50 . don't agree but they probably figure it would cost them at least that much in faffing around to return it.

I really think they should make an exception and sell you an aus epic pass. Maybe try to escalate it, nicely, and see if someone more senior can help

It's not just the $50, he's committed to buying the whole ticket unless there's a valid exemption.

 

[currawong]

It's not just the $50, he's committed to buying the whole ticket unless there's a valid exemption.

ok. i understand the normal policy. i just thought he implied that they could help with 2nd pmt but not the 1st. There are probably other ways around that later if necessary.

I would still be very surprised if this can't be sorted out eventually, if OP can get past people just reciting policies.

 

[crackson]

The receptionist that answered the call probably doesn't have the power to do anything about it or gaf.

Call them, ask to speak to a manager and ask them politely if anything can be done. Don't be a karen and they will help you.

 

[crackson]

I would also speak to a similiar person here, and see if they can make an exception to allow you to buy a pass here late.

You're only trying to transfer a 22 pass to 21, not get out of it.

Surprised someone here hasn't pm'ed and sorted it for you. Would turn bad pr into great pr.

 

[skinavy]

Did you ring Vail in the US or Perisher? I've always found Vail Customer Service to be really helpful. You need to ring before 9AM Australain eastern time to get them.

 

[Billy_Buttons]

Know a lifetime pass member and their 2021 pass didn't get issued. Called the boss and apparently they're having new admin staff teething probs.

 

[Aractus]

As others have suggested, give Vail another call and be vigilant. Talk to a manager, someone should be able to sort something out for you. Perisher is their main Australian resort, Epic Aust. Passes are managed through Perisher I'd start by calling their number: 1300655822 call at 9AM. At the very least they should be able to cancel your Epic US pass and sell you a Falls Creek resort season pass @ $1600, but as it's an honest mistake they may be able to transfer your pass to an Epic Aust. 2021 as others have suggested. I'd be surprised if this mistake hasn't happened to others.

 

[Nidecker]

Call Vail directly via Perisher

https://www.perisher.com.au/contact-us

Also log a web query.

you could try https://twitter.com/peterbrulisauer?s=20 but he hasnt been on for a year

 

[crackson]

Had a perisher customer the other day come in for info because perisher were refusing to answer the phones.

Good luck with calling them.

 

[Crystal]

@BenVictoria any update ?