I would be sending their CEO an Email....then publish response on this forum. Every winter we get tips for snow driving.They state the obvious every year! ....this issue is of major concern...Hotham needs to address this ASAP They need to make it easier for their consumers.... They need to provide a better response in dealing with these issues on the mountain when consumers approach their staff. At the very least .....Ticket stations should have additive or kero on hand ...and can issue it for minimal cost should patrons enquire. They need to improve their response....they need to treat their customers with more respect!