Our room had a bay window which protrudes beyond the main roof, a bad design. Middle of the night we thought someone was smashing at the window only to realize it was snow and ice falling from main roof onto bay window, Extremely loud not just a quit thud of snow landing on the ground. This went on for 2hrs than constant dripping onto said window for rest of the night. Complained to management in the morning after not sleeping and she could not be less interested, said basically we are in the snow and get over it, Once they have your money the Management are very disinterested in your stay. Avoid at all cost.