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Cancel heropass?

Discussion in 'Falls Creek' started by soza, Mar 1, 2018.

  1. soza

    soza One of Us

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    Anyone had to cancel the heropass after paying the initial deposit?

    Looks like I will not be back in Australia for the winter so want to cancel the final payment.
    I will probably loose the deposit but don`t mind that just wondering what the process is....so far no one at FC has replied to my email.
     
  2. currawong

    currawong Old but not so Crusty Ski Pass: Gold

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    I've had to cancel for medical reasons (and had taken the insurance option) and they were very good. They were more generous than strict reading of Ts&Cs. I've heard that if you didn't take insurance then they are not so understanding. Not sure how they regard non medical reasons. I'd ask nicely anyway.
     
  3. stansi

    stansi One of Us Ski Pass: Gold

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    Maybe ask if You can use the deposit for the following year.
     
    Chaeron likes this.
  4. soza

    soza One of Us

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    Yeah that sounds like a good option.
    I will just have to ask nicely and hope the past purchase history of hero and local passes helps.
    Had to settle for another season pass at Mt shut this year
     
    Chaeron likes this.
  5. Moondog55

    Moondog55 One of Us

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    This is what I did but I had paid in full, I had medical reasons but I wrote a letter after talking on the phone and the funds were transferred to the next season. I would not have expected a refund but i did expect to receive what I asked for
     
    Chaeron and soza like this.
  6. Slalom

    Slalom A Local Ski Pass: Gold

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    Just a reminder to anyone that has purchased a Hero Pass for the season, the remaining balance will be deducted from your nominated credit card today.
     
    Sadie and Chaeron like this.
  7. soza

    soza One of Us

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    just to update.
    Falls Creek helped a brother out and let me transfer to next season.
    Hope you all have a great 2018 season
    i`ll be back living in Mt Beauty for 2019 all going well.
     
    Ziggy, Chaeron, Corduroyqueen and 2 others like this.