Epic Pass Refunds
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I anticipate next year's Epic prices will be a wee bit bigger than this years
My family of 2A2C used our passes for 5 days in the July school hols so we'll get maybe 10-15% back if the Vic lockdown goes for 30 days (very likely) or more plus two weeks of earlier closures at our nominated resort, Hotham. Does make those 5 days at Falls expensive ski pass days but at least we got to enjoy that week. A week or a few days at the tail end would be great but I am doubtful now that Vail will reopen lifts in Vic. I'll be patient with getting a refund, the Oz Vail staff will be overwhelmed.
Son in law applied for a refund 10 August, just got it processed today. Perisher asked for more proof of address, something with a date on it, then instantly put it through.
OK, applied under resort closure. I don't like my chances as I was core season and all resorts so technically, I could have skied at Perisher earlier in the season. The fact that I am a Falls/Hotham only skier and had my first three week and then second three week bookings stymied by the Vic lockdowns is possibly just my bad luck.
I will not hold my breath....
In T&C's if all 3 resorts are closed for 7 consecutive days (This Sunday) you'll be entitled to a refund. Not sure how much but I'm in the same boat. GL
Ts&Cs says percentage of season they are closed, i.e. (# days closed)/79
Similar with me, the rates notice I forwarded was from 2020, they wanted 2021
Although I dont think it was date stipulated in the refund aplication.
Do you know if the basis for the Over 70s season pass refund is the same ie stay at home/ resort closure?Last edited:
It sure beats my three hours and 11 runs....Not me as I've used my 7 days!
It may not be much, but I regret nothing!
Which sure beats my ................. oh never mind..................
The # of days skied only applies if you are asking for a refund under the personal event clause or if you selected the specific week option. At least that is how I read it. If you selected core season, then I'm pretty sure you get back a percentage based on how many days they are closed, regardless of whether you skied every day before that.
I assumed I wasn't going to get any money back too, and honestly was totally fine with that and thought it was fair, but then I reread the T&C's. I feel a little guilty about asking for a refund given that I got reasonable use out of my pass. On the other hand, they are probably insured.
If I do get money back, I am going to reinvest it in some small Australian ski businesses, same with money I had put aside for lessons etc.
I don't know if the same options were available to the Over 70s season passholders as were promoted to EPIC passholders. Closure of the resort would obviously activate claims. But as far as the local lockdowns having the same outcomes I'm not sure.
Money received today for 3 x passes. Only took 10 days very happy with that time frame.
Interesting. Need to look into that. I’ve had 12 days, so paid for I guess, though the plan was closer to 30 days.
Yeah please let me know if you read it differently. It sounded too generous to me when I first read it.
That’s how I read it too. I would have chosen core season, but can’t remember if I specified Perisher or not. Can’t see where that is on my account either.
But if you chose core season and Perisher, and Perisher is closed for say 30 days, you’ll get 30/79 or 38% refund. But if you chose all resorts core season is 209 days.
i. Australian Core Season: 79 available days
ii. Northern Hemisphere Core Season: 130 available days
iii. Australian Core Season and Northern Hemisphere Core Season: 209 available days
Refund window is all of October or all of May. Given there’s no way I’m getting to the northern hemisphere, I’ll lodge a claim in October.
So all those people in non lockdown states that couldn’t ski due to returning quarantine are eligible for some refund at least.
Same. Submitted on 14 Aug, full refund for two passes in CC account this morning. No email. Fair play to Vail.
I put my cancellation in on 22 August.I just put mine in.
Today I received back my Skitube add on, which I had added earlier in the season and separate to the Epic Pass I booked last year.
Hopefully will get the rest soon.
Me too. In fact, being year 1, I didn’t even collect the cards. I’ll be claiming.Well my season is done with not one single day
Now comes the hard bit… getting the money back.
Money returned today. Sad the season never got off the ground for us and Miss 4 never got to use her new skis which she was looking forward to.
Oh well, always next year, hopefully.
Epic Australia Pass
Mountains you love. Value you need. Peace of mind you deserve.www.epicaustraliapass.com.au
I've submitted one today, though given technically it hasn't been 30 days since the beginning of lock down it will be interesting to see if they say come back later or not.
Pro rata refund of number of days Perisher closed/days in core season. Apply in October. Doesn’t matter how many days used. I linked further back.
God bless that sneaky covid pooper from the ACT who shut down the lifts, although I would much rather be skiing.Check your account balance if you are expecting a refund. I have received my epic pass refund days ago, but no email responses at all. Probably too busy.
Only 71% refunded, 2 early opening days, and We boarded like an hour one day. Better than nothing I suppose.Same as Bananax. Received my 86% refund yesterday - no email yet.
We were on the mountain for ½ day on the opening weekend. We only skied for about 20 minutes - the rest was waiting in lift queues. It was just long enough to decide I liked a pair of skis I was demo'ing. Bought a new set and haven't been able to use them.
At least I didn't miss the season completely.
I finally received my refund in full. Never clipped the skis into the bindings in 2021, but at least Vail did the right thing. Bring on next year!
Wow. I think you're right! Good thing other people are here to tell me I'm wrong, I'll apply in October.
Ouch! Yeah.
It depends if you've used your pass or not. If you used your pass for 4 days or less apply under Personal Refund Event. If you've used 5 days ore more then apply under Resort Closure Event in October.
The core season is 26 June to 12 September 2021. Perisher closed on 15 August, so assuming they don't re-open until the 13th of September or later (or not at all) that will mean a total of 28 days closed or 35.44% of the core season. So anyone who selected Perisher and Core Season is eligible for that amount:
But if you used 4 days or fewer you'll get a higher refund if you're eligible under Personal Refund Event due to the ACT's Stay-At-Home order. So taking the early $859 purchase price - under the core season we should be eligible for $304.43 refunded, but under a Personal Refund Event for 4 days you'd be eligible for 43% which is $369.37 and 5 days used and Personal Refund Event would be 28% = $240.52. I've definitely lost way more than 1/3rd of my season, but I'll be very happy with $300 and that is perfectly reasonable really.
The one thing I'll note is that even reading it last year and not fully wrapping my head around everything it's clear that selecting "All Resorts" disadvantages the purchaser for refund eligibility. It's kind of there as a fall-back because if you're from Queensland or Tasmania or somewhere else around the country they can't be expected to read your mind and understand what resort you actually intend to ski at this year. Even a number of Sydney people I'm sure intend to ski exclusively at Victoria and so-on.
With a bit of luck this will all be behind us next year.
Thanks, I'll take $300 as it makes the cost per day about what it should have been. Still rather be skiing but anything back at this stage would ease the pain.It depends if you've used your pass or not. If you used your pass for 4 days or less apply under Personal Refund Event. If you've used 5 days ore more then apply under Resort Closure Event in October.
The core season is 26 June to 12 September 2021. Perisher closed on 15 August, so assuming they don't re-open until the 13th of September or later (or not at all) that will mean a total of 28 days closed or 35.44% of the core season. So anyone who selected Perisher and Core Season is eligible for that amount:
But if you used 4 days or fewer you'll get a higher refund if you're eligible under Personal Refund Event due to the ACT's Stay-At-Home order. So taking the early $859 purchase price - under the core season we should be eligible for $304.43 refunded, but under a Personal Refund Event for 4 days you'd be eligible for 43% which is $369.37 and 5 days used and Personal Refund Event would be 28% = $240.52. I've definitely lost way more than 1/3rd of my season, but I'll be very happy with $300 and that is perfectly reasonable really.
The one thing I'll note is that even reading it last year and not fully wrapping my head around everything it's clear that selecting "All Resorts" disadvantages the purchaser for refund eligibility. It's kind of there as a fall-back because if you're from Queensland or Tasmania or somewhere else around the country they can't be expected to read your mind and understand what resort you actually intend to ski at this year. Even a number of Sydney people I'm sure intend to ski exclusively at Victoria and so-on.
With a bit of luck this will all be behind us next year.There's a list of lockdown dates on Wikipedia, so from August 21, and before that 5-10 August. Unfortunately the 5-10 Aug doesn't overlap so it'll 23/79 days you'd be eligible for a refund under Resort Closure Event (assuming both lockdowns don't end before 12 Sept) so 23.7% which is $203.58.
