Thursday August 5th @ 8pm. Melbourne haven't been able to access Regional since that date.
Received refund today, about two weeks duration. Refund amount was consistent with the 14 percent deduction per day. Got about 30 percent back.Submitted. One adult, two kids
Same here. I have emailed them asking for an update and also gone through the entire processing of submitting our claims again and to this day both my wife and I have received nothing more than the auto generated acknowledgement. Almost 6 weeks now and no refund for either of us. Its a joke.
That was just over a week ago.
Hi there,
Hi there,
).
their systems work fine when it comes to extracting money from you. they promoted the cover, hey should quickly honour it and have the common courtesy of responding to their customers
Well actually …. Each year, if peruse the forum, there are posts from people worried and asking what to do when the money has not been taken from their credit card when the Epic pass payment was due. There was actually a lot this year. So their system certainly has glitches extracting money from you as well. Same complaints about that as well, unable to contact them, no response to emails etc.
This happens every year. Having to chase them as they seem to never take final payment out.
I got the same email even though I hadn't updated my enquiry. The good news for you may be that only a couple of days after receiving the email I got the refund.
Same here. I hadn't updated anything and received that email a few days ago which was around 3-4 weeks after submitting a refund request. 2-3 days later the money was back in my account with no further correspondence received.
Thanks. just checking is this the date the lifts stopped turning in Victoria though?
Lifts stopped spinning on the Saturday afternoon of August 21st.
At the moment, Perisher have offered to give me 100% of my money back. My accommodation (not Perisher) only offered me a limited credit. I know who I am happier with at the moment.
I have only ever encountered friendly, helpful customer service over the years I have been dealing with Perisher. I am happy to cut them some slack in these strange times (as long as they come through in the end
Enjoy Thredbo. If nothing else, the last 18 months has taught me patience. The number of things cancelled and waiting times for refunds, it all turns up eventually. Some longer than others (looking at you Qantas).
how many days did you ski ?
If they are earning interest on my money they know a better bank than mine.
So small minded.
Sorry I don’t have patience with a company that has 1.8 billion in cash at bank and doesn’t refund. It’s completely shit.
Everyone in my circle of friends who have requested a refund using the application via the link in the email sent out by Vail/Perisher has received the full amount claimed within 2 weeks of submitting the claim.
They don't have $1.8b in cash at bank. That number quoted appears inconsistent with their annual reports. They do however have a debt of circa $2.4b, therefore they they aren't so much as earning interest as not paying it.
Here you go. Do you need help with the currency conversion as well?
www.summitdaily.com
