The gift that keeps on giving.I spent literally 4 hrs and 15 minutes with a Qantas consultant today (not the hold time waiting to get to the consultant) to change a classic rewards flight from Munich to Vienna. Huge bonus of no longer requiring the -PCR for going through Qatar.
I'm truly at my wits end. I have the necessary points, there are available flights and I can't book them.
While the flights I changed to were showing in the Qantas app and online, I wasn't able to manage the booking because the flight hadn't been ticketed. So I rang yet again last night to ask what needs to be done to get them ticketed and was told that it would be expedited.
Today, the booking had disappeared from my profile. So when I rang (yet again) I was told that I've been issued a credit which means my points are tied up for eight weeks and can't be used for my preferred flights in early March. I explained that I don't want a credit, I simply want to book and ticket my wanted flights. The consultant went through from scratch what flights I wanted and told me she was just going to check availability I'll put you on hold for a mom...... and then i'm disconnected.
On ringing up (yet again), the message says the waiting time is two hours (and there is no option for a consultant to call back).
What effing point is there and having Qantas frequent flyer points. Does anyone know if Qantas ticketing or the Qantas domestic lounge in Brisbane can help with international bookings?