Tutorial How to cancel your automatic subscription payments..

Richard

Maintenance Dept
Administrator
Mar 14, 1995
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Step 1
Confirm you actually have an active subscription. Look for a Gold, Silver* or 30 Day Ski Pass banner against your Avatar.


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* Note: Only Silver Ski Pass purchased prior to March 31, 2020 are automatic renewing subscriptions.



Step 2


To cancel your automatic payment subscription, visit Subscriptions from your account profile controls.


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Step 3
Look for the section titled 'Purchased Subscriptions' and click the Cancel button.


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NOTES
-
Once cancelled, your subscription will remain active until the expiry date, however no further payments will be deducted.
- Subscriptions made via PayPal may be cancelled from within your PayPal dashboard. However, sometimes* this approach causes your subscription to cancel immediately and not remain active until expiry.
- If the Cancel button is not visible, you likely have already cancelled.

ISSUES
Should you experience any issues with cancelling subscription payments or subscriptions renewing despite having been cancelled, please private message @Richard. (Forum Administrator)

REFUNDS
- There are no refunds offered for Silver or 30 Day subscriptions.
- Gold subscriptions receive full refund if cancelled within 30 days of activation or renewal. Pro-rata refunds are offered on a case by case basis within 90 days for new subscriptions only.
- All Subscriptions that renew despite having been cancelled* (as per these instructions) are fully refunded if advised within 30 days of unwanted renewal.



*The inner workings of PayPal is full of mysteries and unknowns.. o_O
 
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