Lift Operator Training

Discussion in 'Falls Creek' started by Hully, Jul 11, 2018.

  1. Hully

    Hully One of Us

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    :cheers: A big thumbs up to FCSL Lift Ops for the job they have done with new operator training this season. Knowing they had over 60 rookies I am really impressed with how smoothly things have gone for the start of the season.
     
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  2. currawong

    currawong Old but not so Crusty
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    have they trained guest services people in queue management?
     
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  3. Scott No Mates

    Scott No Mates One of Us

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    Only the far one. :whistle:
     
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  4. Sadie

    Sadie Chk Chk Boom
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    LOL
     
  5. gaz35

    gaz35 Hard Yards

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    i'm sorry - I really don't know how anyone can draw this conclusion
     
  6. Hully

    Hully One of Us

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    From skiing the lifts for over 30 days already....
     
  7. emkae

    emkae One of Us
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    clearly, only a very small number, judging by the level of activity of these guys during the peak periods in the school holidays

    The good ones were fantastic, actively managing the 3 queues and getting the chairs as full as possible

    However, there is some room for improvement for the majority....
     
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  8. Slide Sideways

    Slide Sideways Hard Yards

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    Hey Guys

    Is top of the list of customer service o_O
     
  9. Beerman

    Beerman One of Us
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    Yes, they have received Special High Intensity Training.
     
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  10. Seth

    Seth Old n' Crusty
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    More to the point, that is some horrific staff retention.

    Even in a seasonal, casualised work force.
     
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  11. Hully

    Hully One of Us

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    Yeah, they did have a bad year for staff turnover heading into this season....at all levels. There have been other years in my time when I was with the Lift Co that you would have a low number of returners in the one season, if it continues next year I'd call it a pattern that needs urgent attention.
     
  12. nick12

    nick12 Hard Yards

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    The maze layout at Halley's is terrible. It makes the job of organizing people into 4's that much harder.
     
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  13. Hully

    Hully One of Us

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    Not Lift Ops..... the change to the queue race has been driven by Guest Services, I don't think Lift Ops like it. Makes no sense have 3 scanning gates in the queue you're asking people to form 4s. Also singles just slipping through and reforming with their mates had become a significant problem.
     
  14. currawong

    currawong Old but not so Crusty
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    I haven't actually looked at the setup this year. I thought the plan was to take 2 sets of triple gates from the old eagle and set them up as a 4 + a singles lane + a ski school lane. Has that not happened or does it just not work?
     
  15. Hermannator

    Hermannator One of Us
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    Notice how there are more interstate hometowns on the name tags? At brother Hotham, I have noticed this over the last few years.

    Perhaps word is getting out around Victoria that the dream, glamour and image of the seasonaire has faded along with the pay and conditions and increasingly, only the young naive from states with no snow are interested nowadays?

    6 day work weeks sound common...
     
  16. Seth

    Seth Old n' Crusty
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    Yeah, it is no dream existence.

    And this is a decent season!
     
  17. Hully

    Hully One of Us

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    Didn't happen in time for this season.... still the plan I think.
     
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  18. Hully

    Hully One of Us

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    I didn't think they there has been any significant change in Vic:interstate ratios to what it has been. A big difference I see is that last season they seemed to have a much higher number of internationals, particularly Taiwan, Hong Kong etc that there aren't this year (a token Singaporean). This could also be one cause of low return rate this season.
     
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  19. nick12

    nick12 Hard Yards

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    Don't think this will help much. There should be 4 scanning gates and you should be formed into a 4 by the time you reach the gate. The layout of the maze makes it very difficult to effectively marshal people.
     
  20. Hully

    Hully One of Us

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    Yep, don't get me started. This is how it was designed to work but nobody since it was installed have managed the queue this way....;):mad: