The Air Canada Appreciation Thread

Discussion in 'Canada' started by chrisj, Feb 12, 2019.

  1. chrisj

    chrisj One of Us
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  2. Joe

    Joe Addicted

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    But in hindsight would you at least consider a direct flight into Vancouver with AC. We always factor in a buffer now after experiencing what you have just been through.
     
  3. Sbooker

    Sbooker One of Us

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    Noted. I would still take the direct to Van route on though.
     
  4. ralf_plough

    ralf_plough One of Us

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    Always allow extra connection time. I like at least 3 hours. I know it sounds like a pain but it’s not so bad. Less pain than two stops.

    On the way out we were delayed by two hours, no connection in syd though so no probs.
     
    #4 ralf_plough, Feb 12, 2019
    Last edited: Feb 12, 2019
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  5. Roymond

    Roymond Hard Yards

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    ^^^
    agree. We travel a couple of hours to get to Brisbane for our flight and the direct AC trip from BNE to YVR is too much to resist with small kids when factoring in travel time to airports then layover time in NZ or Singapore for a non direct flight.
    It does however, feel like we are rolling the dice every time.
     
  6. chrisj

    chrisj One of Us
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    I admit I was quite pleased with the SYD-YVR leg of the journey and no matter which airline you fly to YVR with, Air Canada is the only way to fly to Kamloops. My concern is their Jetstar like attitude to customers. Do they overbook the Australia-YVR routes and routinely bump people? Is it worth taking that chance?
     
  7. Crystal

    Crystal Sand skier extraordinaire
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    We just did the Melb-YVR this Jan, love the direct flight and would choose it any time. Previously we have done the LAX or San Fran stop with either United or Qantas...we are sl*ts to price so no allegiance to any airline. AC this trip was no frills but for the cost....was happy. Must admit though we never have a connection out of YVR as we always rent a car there. But yes if we did I would try what others are doing and specify a long stop...2+hours.
     
  8. chrisj

    chrisj One of Us
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    Where do you ski in Canada?
     
  9. chrisj

    chrisj One of Us
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    I'll wait until I've done some skiing here before I answer that. There are plenty of reliable airlines going to Japan and Europe, so I'd need to be pretty sold on Canada to consider a repeat.
     
  10. Crystal

    Crystal Sand skier extraordinaire
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    I think the question is where don't we :) Favourite hill is Apex. We have skied all over the place. Whistler, Sunpeaks, Big White, Silverstar, Revelstoke, Kickinghorse, Fernie, Panorama, Red
     
  11. absentskier

    absentskier Old n' Crusty
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    Where are you skiing on this trip? Just Sun Peaks? If so, I wouldn’t be making a judgement about what’s available in Canada based on one resort.
     
  12. Legs Akimbo

    Legs Akimbo Grumblebum
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    Overselling is rife. I don't know how many times in the US I have heard announcements offering cash inducements if people will give up their bookings and catch another flight. In the bad old days cash compensation was not mandatory and people were just bounced.
     
  13. chrisj

    chrisj One of Us
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    Funny you should say that. Every flight to Kamloops yesterday, they announced they needed a booked passenger to volunteer to take a later flight and be paid $400. The first flight I was hoping to get on, they made that announcement and this guy volunteered immediately. About an hour later, the AC lady called him back over and, in front of me, told him he could have his original booking back because someone had canceled. She then turned straight to me and said there was nothing she could do to get me on the plane. Basically she was saying they were happy to leave me stranded so they could get their $400 back. These are not the type of people I wish to do business with.
     
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  14. chrisj

    chrisj One of Us
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    Of course not. I'd love to explore all the Canadian resorts, but there are plenty of other places with great skiing where I can reasonably expect to arrive without being stranded in an airport for 24 hours.
     
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  15. Legs Akimbo

    Legs Akimbo Grumblebum
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    You should have slipped the bloke $400.
     
  16. JoeKing

    JoeKing Old n' Thrusty
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    How can the planes be oversold if everyone now gets their seats long before the flight? How is the overselling happening if every(?) punter has their seat allocated in advance?
     
  17. chrisj

    chrisj One of Us
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    That thought did cross my mind and I probably should have, but it was the attitude of CA that was pissing me off more than the delay. When later flights were canceled due to the weather, I was fine with it, or at least resigned.
     
  18. dawooduck

    dawooduck relaxed and comfortable
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    Our Edmonton connection has never let us down but Rabbit Hill, although comparable to Sun Peaks, is not an Australian ski destination
     
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  19. chrisj

    chrisj One of Us
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    The rationale for over-selling is that there is always a proportion of cancellations, so they sell more places than they have, so they don't end up flying with empty seats. Given the financial penalties levied, people have a strong incentive to cancel early, if they're going to cancel at all. By the time they actually allocate individual seats, usually at check in, the oversold seats will hopefully roughly balance the cancellations.The problem is when airlines get greedy and grossly oversell in an attempt to guarantee 100% seat occupancy all the time.
     
  20. JoeKing

    JoeKing Old n' Thrusty
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    I didn't know anyone still gets seats allocated at check-in.
     
  21. chrisj

    chrisj One of Us
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    What is the point about Rabbit Hill not being Australian?
     
  22. chrisj

    chrisj One of Us
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    AC's stated policy is that you have to pay a $100 dollar premium if you want to choose a seat prior to check-in.
     
  23. JoeKing

    JoeKing Old n' Thrusty
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    Ah. Right. Wow. What a rip off.
     
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  24. robbo mcs

    robbo mcs One of Us
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    Those reports are not exactly earth shattering news. What is described is common industry practice across the board. I don't think AC is anywhere near the worst offender. I'm not saying it is right, but everyone does it.

    Also common practice in many other industries where no shows are a common problem.

    Qantas frequently cancels whole planes, and are not honest about the reasons. I travel Syd-Mel on business often. Qantas has flights on the half hour all day. In peak morning times they often put extra flights on the quarter hour, but mysteriously those flights seem susceptible to a lot of mechanical problems causing them to be cancelled and passengers bumped onto other flights, presumably when they are not booked enough. It is so bad, at work we now insist on being booked on the half hour flights and never on the quarter hour.
     
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  25. dawooduck

    dawooduck relaxed and comfortable
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    I have never been charged a cent to pick a seat and change it again online at the airport prior to check in. We had 4 AC trips in the last 18 months so this "stated policy" must be brand new.
     
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  26. Legs Akimbo

    Legs Akimbo Grumblebum
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    The most blatant I have had is a Deathstar flight to Ballina. I was on a flight to get me to Ballina in time for 10-00 am court. I got to the airport to discover that my 7-00 am flight was cancelled and I was bumped to a 09-00 am flight.

    Fortunately the Court and my opponent had answering machines and I could manage the issue, but, strangely, the combined flights just filled whatever plane it was.

    Message: Only use Deathstar if you are on holiday and time does not matter. In my experience, at least Qantas and Virgin put scheduled flights in the air at roughly the scheduled time.
     
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  27. Lady Penelope

    Lady Penelope One of some lot ...
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    Try getting a domestic flight CBR-SYD. Around 10% cancellation rate for vague reasons..... These days I catch the bus.
     
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  28. chrisj

    chrisj One of Us
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  29. chrisj

    chrisj One of Us
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    Up to a point, it's a reasonable practice, but how often does Qantas hold people over for 12 hours, while telling them they will just have to wait till they can fit them in?
     
  30. chrisj

    chrisj One of Us
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    I think Qantas made a sensible decision in creating Jetstar as their no frills brand. Jetstar is cheap and you know you can expect to be treated badly when it suits them. Personally, I never fly Jetstar.
     
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  31. Marty_McSly

    Marty_McSly Backwards to the future!
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    In 2017 it was $800 and a meal voucher.

    OTOH that was bumping someone from the 11am-ish flight straight to the 8.30pm-ish flight.
     
  32. chrisj

    chrisj One of Us
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    A mere 9:30 hour bump? Oh the luxury! :whistle:
     
    #32 chrisj, Feb 13, 2019
    Last edited: Feb 13, 2019
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  33. dawooduck

    dawooduck relaxed and comfortable
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  34. chrisj

    chrisj One of Us
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    Do you do it online or phone them?
     
  35. dawooduck

    dawooduck relaxed and comfortable
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    All online. Skyscanner, pick the flights that suit, pay whichever aggregator, get the booking number, log on to AC, choose seat. Check seats at airport prior to check in and look for ones with vacant seats next to them. Some seats have a gold star that costs more but the majority are open season.
     
  36. chrisj

    chrisj One of Us
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    Weird. Did you follow the link I posted earlier?
     
  37. chicski

    chicski A Local
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    Qantas now charge $55 (I think) to pre select seats on overseas flights. Fairly recent fee, last 18 months or so? Cheaper flights, add on fees.
     
  38. Legs Akimbo

    Legs Akimbo Grumblebum
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    I vaguely remember paying this 6 years ago. You could pay when you booked or wait until online check in became available 24 hours before departure when it was free.
     
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  39. chicski

    chicski A Local
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    Possibly. 4 yrs between trips for us.
     
  40. chrisj

    chrisj One of Us
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    Looks like we're going to have to spring for private jets.
     
  41. Beerman

    Beerman One of Us
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    I love AC so much I fly QF, even if it means a detour through SYD from BNE to get to YVR.
    I should add, on a recent YVR - SYD flight, we found the flight had been postponed 24hrs. This was with about 6hrs notice. We had the choice of QF organising and paying for accoms and food at their expense, or we stay and eat were we wish but claim back expenses.
     
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  42. The Plowking

    The Plowking Part of the Furniture
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    Always via Auckland for us, Air NZ
    Works well....ish for the kids sleeps
     
  43. cqen2l

    cqen2l Part of the Furniture
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    Are you a Q club member or frequent flyer? Have never been charged to preselect a seat, unless extra leg room in economy perhaps?
     
  44. chicski

    chicski A Local
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    Just the basic red QFF

    https://www.qantas.com/au/en/travel-info/seat-selection.html

    Info is now a charge on international sale flights. Trip to USA last year was points in economy and we had to pay for seat selection. Perhaps it was too unpopular to last.
     
  45. cqen2l

    cqen2l Part of the Furniture
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    Here's your problem clause:
    Seat selection is available for a charge for customers travelling in international Economy on sale fares.
    Hence the charge.
     
  46. chicski

    chicski A Local
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    See above.
     
  47. luvthabumps

    luvthabumps A Local
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    I have to be in Van on a relatively regular basis for business now. My pref for MEL - YVR is always AC because of the convenience factor (14H 50M - c'mon, FFS that's worth $$$ if you're on a biz trip), unless there's a spectacular PE/Biz Class deal on Air NZ (via AKL pref #2) or QF (via LAX if I have a desire to do LA or see my bro in San Diego pref # 3)

    potentially getting bumped (or asked to be bumped) on a connection is not uncommon and I wouldnt say that AC is any better or worse than most Nth American airlines. All my internal flights in Nth America with AC over the past few years when I was living there were great.

    FWIW - I cant recall paying for seat allocation on AC / Air NZ / QF for any flights in the past few years.
     
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  48. cqen2l

    cqen2l Part of the Furniture
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    Never paid for pre flight seat allocation on any Q flight paid or points purchased. Any class for that matter. o_O
     
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  49. chicski

    chicski A Local
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  50. Legs Akimbo

    Legs Akimbo Grumblebum
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    I think you can request a seat but it's not guaranteed. If you pay it is a little more locked in, but still not an absolute guarantee. I paid on Qantas years ago.