You were saying that a text based method of communication with emergency services was pointless, right?
- If someone breaks into my home with the intent of causing my physical harm, then making a voice call to get the police is a high risk, as the intruder could hear me and find me if I was successfully hiding. If I was able to text instead then it would be safer.
- If someone was perpetrating an act of domestic violence, then being able to text message rather than call would be safer. It would avoid scenarios where people call emergency services for pizza:
- Messaging services like WhatsApp, Messenger etc can show you when the person on the other end has read your message, so you know if it has been received just like a call.
- The "survival" scenario is based off this: https://www.snopes.com/fact-check/cellphone-change-voicemail-greeting/
If you attempt to send a text message while you are out of range of a tower, your phone will "hold" that message until you get reception. Given the short nature of an actual SMS message, the length of time that a solid connection needs to be made is minimal. As a result, if you have a scenario where you have a phone and cannot get consistent reception but can get intermittent reception, you would be able to send a text message out far more readily than you would be able to make a phone call and go through the standard procedures needed by emergency services.
By no means am I saying that this should be the primary method of communicating with emergency services, but it should be an *option*.
OK, watched your video now, slightly different context to my earlier response. People are calling 000 for all sorts of non life threatening medical emergencies or civil disagreements and it's a big problem. Opening up to text is a recipe for more of this nonsense, and then how do they triage those calls for actual emergencies?
Now, important note - don't farking pay any attention to how Murica handle 911 and radio dispatch. You'll see all sorts of stuff that doesn't happen in Aus. Mostly in USA, emergency services are a municipal service, and 911 call taking is done at a local level, often by the same operators who work the radios with the local police and firies - that's why that guy is call a dispatcher.
In Aus, when you call 000, the first person you speak to is a Telstra operator and they will ask, "Police, Fire or Ambulance, which town or suburb". AFTER that, you will then reach an operator for the service in the state that you require. In some states like WA or NSW, this is likely to be a direct employee of the ESO, and often someone with actual service experience. In Vic, you'll get the central outsourced agency. You might get someone with local knowledge, or you might get someone at the other end of the state. Some of these people are in the same room as the radio operators, some are in a different location. They are able to get information from the 000 call via their system but often wont actually talk to each other.
You have the added advantage in recent years that when you actually call 000, there is an advanced location service which will give the ESOs a good idea of your location using phone and service data. You should also download and use the Emergecy Plus (000) app if possible, which will give multiple methods of location identification - lat/long, what3words, address