1. There's more to this forum than meets the eye!

    We have a vibrant community here conversing about all sorts of non-snow topics such as music, sport, politics and technology. Simply register to reveal all our Après topics or continue browsing and reading as a guest.

    NOTE: This notice may be closed.

    Dismiss Notice

Advice needed Yamato/ Black Cat ski courier process

Discussion in 'Japan' started by ejayAD, Jan 23, 2019.

  1. Kimski

    Kimski One of Us Ski Pass: Silver

    Joined:
    Jul 13, 2010
    Messages:
    1,148
    Likes Received:
    1,078
    Yes, I was surprised too. The weird thing it was a ‘JAL’ hotel near Haneda airport. You’d think they’d get big bags all the time.
     
  2. person s

    person s Old n' Crusty Ski Pass: Gold

    Joined:
    Jun 23, 2001
    Messages:
    35,512
    Likes Received:
    16,029
    Location:
    macdonaldtown
    now at airport
    takyubin counter has my hard case after all - the suit bag containing my ski clothes and some other stuff is missing
    so all this bullshit with photos all day has been a complete waste of time
    and still no bag
    people behind the counter seem to have no idea what to do
     
  3. person s

    person s Old n' Crusty Ski Pass: Gold

    Joined:
    Jun 23, 2001
    Messages:
    35,512
    Likes Received:
    16,029
    Location:
    macdonaldtown
    so, taking off shy one bag
    receiving numerous platitudes from Yamato
    since I’m annoyed I’m feeling that the amateur-hour thing about Japan is very charming until they stuff up
     
  4. blutek

    blutek One of Us

    Joined:
    Jun 2, 2003
    Messages:
    2,184
    Likes Received:
    316
    Location:
    central coast
    Got strange advice from our hotel this morning (Hakuba Tokyu).
    We had today, tomorrow & day after for delivery. Staff said can't get it to Narita airport. But can get to Tokyo hotel (next day). So sent it to Narita airport hotel. Something lost in translation, I think.
     
  5. person s

    person s Old n' Crusty Ski Pass: Gold

    Joined:
    Jun 23, 2001
    Messages:
    35,512
    Likes Received:
    16,029
    Location:
    macdonaldtown
    I just had a call from my new best friend, Yamato-guy from Nagano
    the bag has been found, and they’re sending it tomorrow or saturday
    I suppose there’s little point in saying to them that the string attaching the waybill needs to be tied so it can’t come undone, but I advise others to make sure of that - as will I in future
    this bag was sent from my ryokan in Nozawa, where the very helpful young woman told me she would take care of it
    [not nec blaming her - two other bags were ok]
     
    #55 person s, Feb 13, 2020
    Last edited: Feb 14, 2020
    elSpike, Kimski, Hyst and 1 other person like this.
  6. Lucky Pete

    Lucky Pete One of Us

    Joined:
    Nov 14, 2014
    Messages:
    863
    Likes Received:
    1,088
    Location:
    Hakuba
    We had guests check in yesterday and one of their bags was MIA, after numerous phone calls we were told it went to Sapporo. It will now be meeting them at the airport when they leave on the 17th. Courier has re-imbursed ski hire which was not what I expected but is a good outcome. 1st time we have had an issue like this.
     
    elSpike, Hyst and skifree like this.
  7. person s

    person s Old n' Crusty Ski Pass: Gold

    Joined:
    Jun 23, 2001
    Messages:
    35,512
    Likes Received:
    16,029
    Location:
    macdonaldtown
    my wandering takyubin has arrived, by parcel post
    notwithstanding that someone lost it, I can't complain about the quick resolution
    luckily it happened after I had finished skiing
     
    Lucky Pete, Kimski, Hyst and 2 others like this.
  8. Melskius

    Melskius One of Us

    Joined:
    Aug 2, 2015
    Messages:
    409
    Likes Received:
    586
    For our past 4 trips we use taqbin frequently, and don't have a working phone number while in japan, only pocket wi-fi. After reading this thread, should I be setting up line app or whatsapp so that I can recieve calls via data if taqubin disaster strikes?? What do most people use??
     
  9. Hyst

    Hyst Enjoyer Ski Pass: Gold

    Joined:
    Nov 23, 2014
    Messages:
    2,064
    Likes Received:
    1,488
    Location:
    Copenhagen
    If you have a dual sim phone it is no problem.
    One for data in Japan (JR, Sakura or whatever) and your keep your "real" phone number for the unexpected or one someone needs to contact you.
    Works out well for us in Japan now and can even contact lodgings like that.
    Future is dual sim phone. :thumbs: